Late payment letter for plasterers (UK)
Chase an unpaid plastering invoice calmly and in writing. Choose a reminder stage, check the wording and download a ready-to-send letter.
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Not legal advice. This letter is a polite payment reminder. It does not add interest or make legal claims. For your rights when a business customer pays late, see GOV.UK: late commercial payments.
Why plastering invoices go unpaid
The most common reason is a complaint about the finish, and it often appears weeks later. Hairline cracks, a patchy ceiling after painting or a bump that shows in low light can all turn a happy customer into a slow payer. Some of those are down to drying and decorating, not your work, but you need to know before you chase.
Ask what the problem is. If it's genuine, go back and fix it. If it's shrinkage cracking from painting too early, explain calmly, and point to the drying advice on your receipt or invoice if you gave it.
The reminder stages
- First reminder: friendly, assumes it was forgotten, and gives a new pay-by date.
- Second reminder: says how many days the invoice is overdue and offers a payment plan.
- Final reminder: firm and clear, for when you've had no reply at all.
Use the extra message box for anything specific, for example "I'm happy to come back and look at the ceiling you mentioned."
Builders and main contractors
If a builder owes you for plastering on their job, they're a business customer. GOV.UK explains when you can claim statutory interest and fixed compensation on late commercial payments. This letter doesn't add either, and it isn't legal advice. If you work regularly for one builder, agree payment terms in writing before the next job.
Frequently asked questions
The customer says the plaster has cracked. What should I do?
Go and look. Fine cracks from drying are common and easily filled. Explain the cause and offer to fill them, then chase the payment.
Can I add interest to a late invoice?
For business customers, check the GOV.UK rules on late commercial payments first. This letter doesn't add interest.
How soon should I chase?
A few days after the due date is fine. Keep the first reminder friendly.