Late payment letter for tilers (UK)
Chase an unpaid tiling invoice without the awkward phone call. Pick a reminder stage, add a note and download the letter.
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Not legal advice. This letter is a polite payment reminder. It does not add interest or make legal claims. For your rights when a business customer pays late, see GOV.UK: late commercial payments.
Before you chase
Tiling disputes are usually about the finish: a lippy tile, an uneven grout line or a cut the customer doesn't like around the window. If the customer has gone quiet, there may be something bothering them. A quick "Is everything OK with the bathroom?" message often brings it out, and it's better to fix a tile now than argue about the invoice for a month.
If you've already fixed any snags, say so in the extra message box. It shows you've done your part.
Using the three reminders
- First reminder: friendly, a few days after the due date. Gives the amount and a new date.
- Second reminder: gives the number of days overdue and offers a payment plan.
- Final reminder: firm but polite. It says you may need to consider other ways of recovering the debt.
Bathroom fitters and builders
If you tile for a bathroom company or a builder, they're your customer, even if the homeowner is the one using the bathroom. Chase the business that hired you. GOV.UK explains when you can claim statutory interest and fixed compensation on late commercial payments. This letter doesn't add either.
This is a polite reminder template, not legal advice.
Prevent it next time
Take a deposit on bigger jobs, agree payment on completion in your quote, and walk the job with the customer before you leave so any snags are raised while you're still there.
Frequently asked questions
The customer says a tile is uneven. Should I still chase?
Look at it first. If it's a genuine fault, fix it and then chase. If it's within normal tolerance, explain that politely.
Who do I chase if I worked for a bathroom company?
The company that hired you, not the homeowner.
How long should I give them to pay?
Seven days is common for a first reminder.